Your pinball machine must be in the same condition as when it was delivered, complete with all original parts, manuals, and accessories, in order to be returned. We recognize that you will want to play your pinball machine right away, but if you choose to begin a return, the machine must not exhibit any signs of cosmetic damage or deliberate alteration. We keep complete records of each pinball machine’s condition so that we may compare them to any returned units because every machine is carefully inspected before it leaves our plant. A successful return procedure depends on the pinball machine being in “as-shipped” condition.

A pinball machine’s return window is normally 14 days from the date of delivery. This amount of time gives you ample time to set up your pinball machine, test the different aspects of the playfield, and make sure the hardware and software are operating as they should. You must get in touch with our support staff to get a Return Merchandise Authorization (RMA) if, within this time, you discover that the pinball machine falls short of your expectations. Due to tracking and safety procedures, we are unable to accept any pinball machines that are returned to us without this prior clearance.

Every returned pinball machine is subjected to a thorough technical check upon arrival at our facilities to confirm its condition. To make sure everything is in working order, our professionals will inspect the pinball machine’s cabinet, playfield, and backbox electronics. We determine whether any wear and tear occurred while the pinball machine was in your possession throughout this procedure, which typically takes three to five business days. If there are any problems with the pinball machine, we will give you a thorough report in an effort to be impartial and open.

We will let you know whether your reimbursement for the pinball machine has been approved or denied after the inspection is successfully finished. The value of the pinball machine, less any applicable restocking fees, will be automatically credited to your original payment method if your refund is accepted. The official posting of your pinball machine refund to your account may take a few days, depending on your bank or credit card company. We value your patience while we make sure your pinball machine transaction’s financial aspect is managed safely.

Please be advised that some items are typically regarded as final sales, such as individual pinball machine replacement components, rubber kits, or cleaning materials. Furthermore, pinball machines sold “Project Grade” or “As-Is” for restoration are not refundable or returnable. In order to let collectors know they are buying a machine that takes manual labor and skill, these particular pinball machine ads are prominently marked. When you want to take on a vintage pinball machine restoration job, we want to make sure there are no surprises.

Additionally, once the digital key has been enabled, software upgrades or digital alterations for a pinball machine are usually not refundable. Before buying digital add-ons, we advise every customer to confirm the model and compatibility of their pinball machine. Our customer support staff is pleased to answer any queries you may have regarding the returnability of a particular pinball machine or accessory. Long-term relationships with our customers are important to us at pinballmachine.us.com, and we’ll always look for ways to keep your pinballmachine collection growing.